MSS’ MegaLove Volunteers Team always participates in charitable activities giving hands to those in need.   The Flag Day of 21 July 2021 (photo) saw them again raising funds for scientific research, treatment and rehabilitation services of the Retina Hong Kong.

宏力保安屬下「宏愛義工隊」一直熱心參與不同的公益活動；在二〇二一年七月二十一日的賣旗日，他們再度為香港視網膜病變協會，支援視網膜退化病的科研、治療及復康服務而籌募經費。

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Corporate Social Responsibilities

MSS sees Service Quality as one of the top three company goals and two years ago put in place guidelines to ensure work efficiency.  This was the ‘1-2-3’ Service Pledge on complaints and queries from clients or staff.  It follows that complaints or queries received will be responded to and investigated within one (1) working day and corresponding actions to be taken within two (2) working days.  Within three (3) working days all actions should be completed and a formal reply to be made to the originator.

MSS also maintains a Compliments and Complaints Register in which single-digit customer complaint cases have so far been recorded each month while those from staff are at or near zero.  Worth to note is MSS has about 100 contracts serviced by a workforce of 1500 people.

MSS strives for continuous improvement in all aspects with a view to establishing its leading position and good reputation in the local market.

宏力保安視服務質素為公司三項重要目標其中之一 , 早於兩年前已訂下服務承諾的指引確保工作效率, 尤其對於客户或員工的投訴或提問設有「1-2-3」的服務承諾， 即收到投訴或提問，必於一(1) 個工作天內作回應和調查， 並在兩(2)個工作天內採取相應行動， 及在三(3)個工作天內完成所有行動及正式回覆。

宏力保安更設有一本讚賞及投訴記錄册, 一路以來每月收到客户投訴只錄得偏低的單位數字, 而員工投訴更是或近乎於零，要知道的是宏力保安有約一百份合約及近一千五百名員工;  宏力保安將在各方面持續改善， 以建立在本地市場的領先地位和良好聲譽。

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Commitments

Megastrength Security Services (MSS) upholds the Group’s mission to undertake Corporate Social Responsibilities that our “ MegaLove Volunteers Team” has long been joining the Group’s volunteers team, “Team of Care” in various social services. In a bid to extend our outward-bound work, the “HK Community Emergency Aid Team”– Wong Tai Sin District, has recently been established, headed by our Staff Relations and Training Manager, Sammy CHEUNG.  The Team is widely supported by staff members from MSS headquarters and frontline teams while the official inauguration ceremony was held on 24 July 2021, which was also attended and supported by MSS Senior Assistant General Manager, Danny NGAN and Principal Security Manager, Boris KWAN.  In his opening address, Sammy CHEUNG described it as a rather meaningful move for the entire MSS team to serve the community as and when needed.

Top left hand corner photo: (From L to R) MSS Senior Assistant General Manager Danny NGAN, Staff Relations and Training Manager Sammy CHEUNG, Acting Assistant Chief Security Manager Max CHAN, Principal Security Manager Boris KWAN

宏力保安秉持集團履行企業社會責任之宗旨，屬下的「宏愛義工隊」多年來積極融入集團「恒愛義工隊」服務社會，為擴闊義工外展範疇，日前更加入「社區應急輔助隊」及成立黃大仙總區， 由宏力職員關係及訓練經理張五斤領隊，數十位宏力保安總所及前線人員相繼加入，並於二零二一年七月二十四日舉行就職典禮，宏力高級助理總經理顏楚國及首席保安經理關焕民到場支持。張五斤在致辭時表示，「宏愛義工隊」正式開展社區應急義工服務，日後將會推動更多同事參加這項非常有意義的外展服務。

左上角圖: (左至右) 宏力高級助理總經理顔楚國、職員關係及訓練經理張五斤、署理助理總保安經理陳道明、首席保安經理關焕民

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Corporate Social Responsibilities

Promoted by the government and trade organisations, the Hong Kong Security Personnel Day is an annual event during which compliments will be given by Citizens to all Security Personnel working 24x7x365 to protect Life and Property.  MSS also takes this opportunity to deliver a very special vote of thanks to all Security Personnel in Hong Kong including its own workforce of 1500 guards.

由政府及業界組織所推動，每年的七月二十四日被定為香港保安從業員日，讓市民可以在這日特别向保安人員無休止地保護生命和財産的工作致以敬意；宏力保安亦趁此機會，向香港所有保安從業員包括屬下的近一千五百保安團隊道謝。

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Guarding Services

While a higher level of protective security and emergency management preparedness has become necessary and has a greater importance, MSS has evolved to meet the new challenges to better safeguard its clients.

• Holistic All-Hazard Emergency Management and Planning Framework
• Incident Command System

MSS has adopted and implemented the above two internationally recognized and benchmarked frameworks, which have been appropriately tailored to be fully applicable to MSS' clientele in the Hong Kong operating environment.  Both are proven systems which are scalable, robust, and provide effective control and coordination to ensure a swift response to and recovery from all likely natural, man-made and/or hybrid incidents that could befall an organization.

由於高層次的緊急事故應變準備更有需要及更為重要，宏力保安竭力為尊貴客户採用了兩套系統。

• 整體性全風險緊急管理計畫架構
• 事故指揮系統

該兩套國際認可及作為基準的系統，經適當改良以配合客户在香港的運作環境下的實際應用需要，而系統是非常實質及可擴展去確保有效的事故反應及回復，不至於被無論自然與人為的重大事故將企業組織破壊。

The long-awaited MSS e-Leave Management System (eLMS) will go alive in July this year.  The eLMS is indeed a big breakthrough and milestone along the digitalization and reform journey over the past two years. It is also one of the government-subsidized D-Biz projects undertaken by MSS.  From now on all MSS staff can manage their own leaves through their Smartphone App, which replaces the previous clumsy submission and approval procedures carried out when using paper.  The new system is both environmentally friendly as well as time saving. The eLMS ensures absolutely accurate calculation of leaves for the staff payroll system. The MSS eLMS app is available on Google Play, Apple Store and the designated download link provided by the company.

期待已久的「電子假期管理系統」即將於七月隆重登場！「電子假期管理系統」是宏力保安改革以至數碼化進程的一個重大突破，亦是獲政府資助的數碼營商項目其中之一；今後宏力保安全體員工可透過手機應用程式管理自己的假期申請，完全取代以往傳統透過紙張批核及投遞的過程，既環保亦省時，更能確保假期薪金計算做到絕對準確；至於手機應用程式, 可以從Google Play, Apple Store 及公司指定的連結下載，非常方便。

Related links:

[2021-04-23] MSS Youth Team advances a big step in helping the Company’s Digitalization

[2021-04-16] MSS saves Pay Errors by use of UK’s PeopleHours™ cloud-based App

The ‘MSS Megalove Volunteers Team’ together with the ‘Team of Care’ of the parent group joined hands to take up the challenge of the ‘Hong Kong Water Race 2021’.  The event took place at Shing Mun Reservoir in end-May to raise awareness of the importance of saving Hong Kong’s valuable water resource.  Since 2003 the ‘Team of Care’ has been proclaimed the champion of the highest number of service hours award on no less than fourteen occasions.  MSS is earnest to have part of its volunteer activities to be amalgamated with those of ‘Team of Care’ as a step forward in implementing Corporate Social Responsibilities.

Megalove Volunteers Team members engaging in the race are pictured at bottom right hand corner.

「宏愛義工隊」首次聯同集團物業管理部的「恒愛義工隊」挑戰「香港水足印定向2021」，活動五月底在城門水塘舉行，透過在郊外定向比賽宣傳珍惜香港水資源。「恒愛義工隊」自二〇〇三年起曾十四度奪得「全港義工最高服務時數獎」殊榮，持續積極參與各種公益活動，保持回饋社會的熱誠；宏力保安很熱切能够將部份義工活動倂入集團的「恒愛義工隊」，更進一步行履行企業社會責任。

右下方小圖為「宏愛義工隊」隊員的活動相片

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Corporate Social Responsibilities

Related link: Training Services

MSS has received for the first time two Equal Opportunity Employer awards presented by the Equal Opportunities Commission (EOC) for the following achievements, 1) Family Status Equality and 2) Racial Equality and Inclusion.

An Equal Opportunity Employer is recognised as having excelled in implementing equal opportunities in respect of employment policies.  According to the EOC, the assessment covers five main areas, namely (i) being Strategic - the commitment of the management to equal opportunity policies, (ii) being Proactive - efforts to put in place (iii) being Innovative - maintain equal opportunity policies and measures, (iv) being Sustainable - the innovativeness and sustainability of the policies and measures, (v) being Impactful - the benefits brought by the policies and measures. 

MSS has a workforce of about 1500 people from different levels, ethnicities and cultures and sets a clear policy to fairly treat each and every employee together with a communication channel for lodging of complaints and expression of views.

Photo: Mr. Ricky CHU, EOC Chairperson (R) presents the awards to MSS Assistant General Manager (Financial Control & Corporate Governance) Jay LAM

宏力保安首次獲得平等機會委員會(平機會)頒發的平等機會僱主奬，以表揚兩項成就: 1) 家庭崗位平等 及 2) 種族平等共融。

被嘉許為平等機會僱主是指那些機構在執行平等機會就業政策方面表現出色，根據平機會的準則，評審涵蓋五個範疇，(i) 具策略性 - 包括管理層對推動平等機會的承擔， (ii) 積極主動 - 機構在制定並維持平等機會政策及措施方面的努力， (iii) 意念創新 - 政策及措施的創意和可持續性，(iv) 可持續性 - 非一次過措施，以長遠發展為目標， 以及(v) 影響深遠 - 政策和措施可帶來的裨益。

宏力保安擁有大概1500名來自不同階層、種族和文化的人員，訂立了清晰及明確的政策公平對待每一位員工，並且設有溝通渠道去接收申訴和聆聽意見。

圖: 平機會主席朱敏健先生(右)將奬狀頒予宏力保安助理總經理(財務控制及企業管治)林健民

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Awards

The management revamp and reform over the past two years has seen MSS reset its core values to become: 1) ‘Integrity’, 2)‘Branding’ and 3)‘Quality’ (internally referred to as the “IBQ”).  The IBQ philosophy pervades at all levels, resulting in trust and respect being earned from MSS’ customers.  Amongst those, ‘Integrity’ is the key and essential element that each and every MSS staff shall possess, meaning a strong sense of moral and ethical standards and principles prevails across the company.  MSS will never compromise when it comes to Integrity Management, says Jay LAM Assistant General Manager, Financial Control and Corporate Governance on unfurling his working plan upon assumption of his new post earlier this year.

宏力保安過去兩年進行了管理改革及重組, 並將公司業務的核心價值重新配置 —— 1)「誠信」、2)「品牌」、3)「質素」 (内部統稱為IBQ)，因此全公司上下都鼓吹和籠罩着這幾項核心價值的理念，從而赢取客户的信賴和尊重； 而其中「誠信」更是首要的一環， 這個是全公司所有人員都必須做到的， 在專業道德及品格方面更是不可或缺的；林健民於年初接任助理總經理(財務控制及企業管治)時，在他的工作計劃裡指稱，宏力保安將要求所有屬下人員堅守誠信，這個方針是不會有任何改變的。

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Jay LAM promoted to AGM (Financial Control & Corporate Governance)