Highlights | Megastrength Security Services

[2021-10-29] Uniforms of Elegance for MSS Security Staff at the M+ Museum

In keeping with the acclaimed M+ Museum of visual culture, MSS security staff have been outfitted with personally tailored uniforms consisting of blazers, trousers, shirts and highly distinctive M+ ties and scarves. These classically cut uniforms, designed by M+, are in keeping with the atmosphere of openness and approachability of this unique institution whilst also projecting a smart and authoritative image. MSS staff wearing the new uniforms have expressed their feeling that their dress elevates their status while also being functional in their spectacular surroundings. Each and every MSS staff attached to M+ has undergone a specially designed, in-depth training programme to better look after the safety, security and service quality needs of the client in such an iconic setting.

為配合享譽盛名的M+視覺文化博物館，宏力保安駐場人員都配有個人度身訂造的制服，包括西裝外套、長褲、襯衫以及非常標誌的M+領呔和領巾，這些由M+設計含古典色彩及剪裁的制服，與這個獨特場館內開放與平和的氣氛相融合，亦能突出保安人員英姿焕發和威嚴的形象; 能夠穿起新制服及派駐場館工作的宏力保安人員都感受到及表示，這套漂亮裝束大大提升他們的地位，完全有利於他們在壯麗的環境下執行工作。所有駐場的宏力保安人員必須經過為M+特設及和深度的訓練課程，以達到在這極具代表性的場館，客户對安全、保安以至服務質素的要求。

[2021-09-10] MSS’ Morning Prayers guarantee Quality Standards to the Agreed Service Levels and Beyond

The day-to-day operations of a typical sizeable security company are so heavy and complicated that it necessitates a means to effectively exchange updated information between departments, to which the industry refers as the ‘Morning Prayers’. MSS adopts this good practice ‘religiously’, and the morning prayers take place steadfastly on all working days come rain or shine. This ensures all stakeholders are on the same page such that the next series of actions that will be taken are up to the instant requirements of its clients and at the agreed service levels or beyond.

一家典型而較大規模的保安公司每日的運作實在非常繁複，一般都需要一種方式來促使各部門交换最新的信息，行內皆稱之為「早禱會」；宏力保安亦沿用這個「習俗」於每個工作天無論風吹雨打必進行早禱會，確保各持份者對於客户即時的要求將採取一致的行動，達到或甚至超越與客户商定的服務水平。

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Guarding Services

[2021-08-27] e-Training Platform augments Traditional In-class Training at MSS

In October 2020, MSS introduced and began running its e-Training Platform by use of a Web App on a Smartphone to link with the e-Training website; this was in addition to its traditional In-class Training. MSS’ e-Training has interactive online lectures and quizzes as well as live video talks with the Chief Trainer as and when needed. At MSS, on-the job training is provided to frontline officers on a monthly basis with a yearly schedule planned in advance and tailored to the Clients’ needs, all with electronic logs and certificates of completion for Clients’ reference and mutual records. The e-Training Platform is also part of the Certificate in Basic Security Services (Qualification Framework Level 1) Course conducted by MSS, which guides students to access the specified learning materials in the most convenient manner.

宏力保安於二〇二〇年十月引入及操作電子訓練平台，利用智能手機透過網絡應用程式連接主訓練網站，來輔助及加強傳統的課堂訓練；宏力保安的電子訓練提供互動及在線的講課和測驗，有需要時更可與總訓練主任現場視像對話；宏力保安一向每月為前線人員提供在職訓練，而這些訓練都是由訓練部每年籌劃或就客户要求而度身訂造，全程有電子記程和合格證書供客户備考及作雙方紀錄。電子訓練平台亦是宏力保安所舉辦的保安員培訓證書 (資歷架構第一級)課程的一部分，讓學員非常方便地透過平台找到課程指定的學習材料。

[2021-08-06] MSS 1-2-3 Service Pledge long in place to guarantee Service Quality

MSS sees Service Quality as one of the top three company goals and two years ago put in place guidelines to ensure work efficiency. This was the ‘1-2-3’ Service Pledge on complaints and queries from clients or staff. It follows that complaints or queries received will be responded to and investigated within one (1) working day and corresponding actions to be taken within two (2) working days. Within three (3) working days all actions should be completed and a formal reply to be made to the originator.

MSS also maintains a Compliments and Complaints Register in which single-digit customer complaint cases have so far been recorded each month while those from staff are at or near zero. Worth to note is MSS has about 100 contracts serviced by a workforce of 1500 people.

MSS strives for continuous improvement in all aspects with a view to establishing its leading position and good reputation in the local market.

宏力保安視服務質素為公司三項重要目標其中之一 , 早於兩年前已訂下服務承諾的指引確保工作效率, 尤其對於客户或員工的投訴或提問設有「1-2-3」的服務承諾，即收到投訴或提問，必於一(1) 個工作天內作回應和調查，並在兩(2)個工作天內採取相應行動，及在三(3)個工作天內完成所有行動及正式回覆。

宏力保安更設有一本讚賞及投訴記錄册, 一路以來每月收到客户投訴只錄得偏低的單位數字, 而員工投訴更是或近乎於零，要知道的是宏力保安有約一百份合約及近一千五百名員工; 宏力保安將在各方面持續改善，以建立在本地市場的領先地位和良好聲譽。

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Commitments

[2021-07-02] Emergency Management and Incident Command Systems mounted at MSS

While a higher level of protective security and emergency management preparedness has become necessary and has a greater importance, MSS has evolved to meet the new challenges to better safeguard its clients.

Holistic All-Hazard Emergency Management and Planning Framework
Incident Command System

MSS has adopted and implemented the above two internationally recognized and benchmarked frameworks, which have been appropriately tailored to be fully applicable to MSS' clientele in the Hong Kong operating environment. Both are proven systems which are scalable, robust, and provide effective control and coordination to ensure a swift response to and recovery from all likely natural, man-made and/or hybrid incidents that could befall an organization.

由於高層次的緊急事故應變準備更有需要及更為重要，宏力保安竭力為尊貴客户採用了兩套系統。

整體性全風險緊急管理計畫架構
事故指揮系統

該兩套國際認可及作為基準的系統，經適當改良以配合客户在香港的運作環境下的實際應用需要，而系統是非常實質及可擴展去確保有效的事故反應及回復，不至於被無論自然與人為的重大事故將企業組織破壊。

[2021-06-25] MSS e-Leave App Goes Live

The long-awaited MSS e-Leave Management System (eLMS) will go alive in July this year. The eLMS is indeed a big breakthrough and milestone along the digitalization and reform journey over the past two years. It is also one of the government-subsidized D-Biz projects undertaken by MSS. From now on all MSS staff can manage their own leaves through their Smartphone App, which replaces the previous clumsy submission and approval procedures carried out when using paper. The new system is both environmentally friendly as well as time saving. The eLMS ensures absolutely accurate calculation of leaves for the staff payroll system. The MSS eLMS app is available on Google Play, Apple Store and the designated download link provided by the company.

期待已久的「電子假期管理系統」即將於七月隆重登場！「電子假期管理系統」是宏力保安改革以至數碼化進程的一個重大突破，亦是獲政府資助的數碼營商項目其中之一；今後宏力保安全體員工可透過手機應用程式管理自己的假期申請，完全取代以往傳統透過紙張批核及投遞的過程，既環保亦省時，更能確保假期薪金計算做到絕對準確；至於手機應用程式, 可以從Google Play, Apple Store 及公司指定的連結下載，非常方便。

[2021-05-14] Integrity Placed First amongst MSS’ Core Values

The management revamp and reform over the past two years has seen MSS reset its core values to become: 1) ‘Integrity’, 2)‘Branding’ and 3)‘Quality’ (internally referred to as the “IBQ”). The IBQ philosophy pervades at all levels, resulting in trust and respect being earned from MSS’ customers. Amongst those, ‘Integrity’ is the key and essential element that each and every MSS staff shall possess, meaning a strong sense of moral and ethical standards and principles prevails across the company. MSS will never compromise when it comes to Integrity Management, says Jay LAM Assistant General Manager, Financial Control and Corporate Governance on unfurling his working plan upon assumption of his new post earlier this year.

宏力保安過去兩年進行了管理改革及重組, 並將公司業務的核心價值重新配置 —— 1)「誠信」、2)「品牌」、3)「質素」 (内部統稱為IBQ)，因此全公司上下都鼓吹和籠罩着這幾項核心價值的理念，從而赢取客户的信賴和尊重；而其中「誠信」更是首要的一環，這個是全公司所有人員都必須做到的，在專業道德及品格方面更是不可或缺的；林健民於年初接任助理總經理(財務控制及企業管治)時，在他的工作計劃裡指稱，宏力保安將要求所有屬下人員堅守誠信，這個方針是不會有任何改變的。

[2021-04-30] Staff privileges enhance Employees’ working experience with MSS

Undergoing reform over the last two years, MSS now attaches more attention to working conditions of Employees especially the Frontlines with a view to increasing their sense of belonging and confidence with the Company. Staff with different lengths of service will receive relative benefits such as basically a medical card which comes with a corresponding plan. A staff privilege card (photo) will also be issued for all to enjoy discounts in food and beverage as well as shopping as provided by those business partners inside and outside the parent group. MSS will continue to collect opinions and engages Employees in bettering their working experience more thoroughly.

經過了兩年間的內部改革，宏力保安更加重視員工特别是前線人員服務條件與工作環境，以增加同事對公司的信心和歸屬感；人員在公司服務不同的年期便享有相對的福利，基本除獲發醫療卡外，還會收到公司的員工優惠卡(圖)，享受集團旗下與外間多個業務夥伴提供的購物及飮食折扣，宏力保安還不斷收集意見及邀請基層人員参與改善建議，以期照顧員工更為周全。

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[2019-09-25] MSS comes under reform

[2021-04-23] MSS Youth Team advances a big step in helping the Company’s Digitalization

A dedicated team formed under MSS' Youth Forum established last year has completed a number of digitalization projects some of which have gone live. These include a recruiting website with e-Application, e-Matching and e-Appointment functions, and the Staff Extranet for internal communication and e-Leave applications. Upcoming are a customer care website enhancing CRM and an electronic document management system speeding up internal approvals as well as procurement procedures. Partly subsidized by the Government's D-Biz Programme, the success of all these projects is the result of the year-long hard work of the Youth Team (photo). They have all actually participated in MSS' digital transformation and made a big step forward along their individual career paths.

Photo(from L to R): Patrick CHEUNG, Henry LO, Kenny CHAN, Sky LAU, Naomi LEUNG, Cindy CHU

自去年建立的青年論壇而組成的專責團隊，將宏力保安多項數碼化項目陸續完成並逐一推出；已運行的包括招聘網站提供電子職位申請、配對及預約平台，與員工専用外聯網提供資訊、收集意見及電子假期申請，快將推出的有網上客務中心全面加強客户關係管理，及電子文件管理及採購系統加快內部審批程序；這些項目部分資金來自政府的數碼營商資助計畫，而宏力保安數碼化計劃的實現是青年團隊(圖)年來的心血，這幾位年青人都實質地參與和協助公司在電子數碼化方面的管理，個人的職途亦得以加速發展。

圖(左至右): 張溍凱、盧劍恒、陳茂東、劉俊華、梁盈、朱芷嫻

[2021-04-16] MSS saves Pay Errors by use of UK’s PeopleHours™ cloud-based App

Since early 2020, MSS has introduced the UK’s PeopleHours™ Cloud-based Duty Rostering and Reporting System to completely replace manual operations. This enables Frontline Staff to report on and off duty real-time online by use of the TelMe app and totally saves human errors which commonly happened in the past. MSS frontlines will also receive SMS showing pay details on or before statutory pay dates and be able to enquire with the payroll team through a hotline.

自二〇二〇初，宏力保安已引入英國PeopleHours™ 雲端編更及報更系統以全面取代人手操作，讓前線人員利用手機程式TelMe於上下班實時報更，並由控制室人員即時協調以計準薪津，徹底解決以往經常發生的人為錯誤問題，除在法定支薪日或之前，發送手機短信將支薪明細顯示予前線人員以核對外，並設立熱線由薪津組人員向同事進行講解。