Gladys YAU (photo), a first degree holder from the Hong Kong Polytechnic University, had amassed solid field security work experience from some prestigious developments in real life before her mid 20’s. At this crossroad she became determined to take up a new challenge at MSS in the area of marketing. Gladys in her present posting has been tasked to focus on developing MSS’ own e-Customer Care Centre (eCCC) which is based on the world-famous customer relationship management software “Salesforce”. It is one of the company’s digitalisation projects and is scheduled to be launched at the end of 2021. This will greatly enhance customer service experience through an online platform powered by the Salesforce CRM at the backend. Going into the final preparatory stage, Gladys is now ready to help unfold a new digital era page for MSS.